Objective
To provide information and guidance about how Strathfield Sports celebrates the achievements of its employees.
Responsibilities
Managers/Supervisors
- Seek approval from the General Manager for employee farewell events.
- Organise employee farewell events.
General Manager
- Advise Managers/Supervisors of employees’ entitlements as they arise.
- Organise events to recognise the achievement of groups of employees.
Guidelines
Employee Excellence Awards (Points Based System)
Employee Excellence is a Strathfield Sports reward and recognition program. This reward system should encourage a culture of recognition and motivate, engage, and retain high-performing employees. Employee Excellence can be recognised through team work, customer service etc. or acknowledged by a google review, compliment from a customer and so forth.
Employee Excellence enables our employees, managers, and supervisors to share real life examples of where they have seen one of their fellow employees putting our values into action.
How does it work?
Employees will accumulate points throughout the year. At the end of the year these points will be totalled up with the employee possessing the most points being awarded the Employee of the Year Award. This will give all staff a better chance of obtaining EOTY award while not feeling underappreciated and neglected even though they have outperformed expectations.
Nomination Form
Employee Excellence is a program where managers, supervisors, employees and customers can nominate an employee in the business who they believe are displaying Employee Excellence moments. An Employee Excellence moment is where you feel an employee has demonstrated and gone above and beyond what is expected from them.
- All Employee Excellence (EE) nominations submitted, must link in with one or all of Strathfield Sports values. The Employee Excellence moment could be in relation to the service of a customer, how the employee has conducted themselves at work and/or how the employee has supported their team mates.
- To nominate an employee, you simply complete an Employee Excellence nomination form. These can be found on the bio on the strathfield.sports Instagram page, at the bar PC, reception PC and Proshop PC. An employee, customer or manager can nominate by completing the form online and email to phillip@strathfieldsportsclub.com.au
- The person completing the form must detail the reason for the nomination, which value they feel the behaviour represents and must include details of how the nominated employee has demonstrated values behaviour.
- An EE could also be generated off a Mystery Shopper, feedback from a customer or any other sources that is deemed appropriate.
- Once the form is received by senior management, senior management will liaise with the General Manager of the employee nominated.
- The EE nomination forms are reviewed by senior management quarterly to assist in deciding the different categories of rewards.
Points Nomination System and Rewards
Managers and supervisors play a crucial role in recognising outstanding performance among the staff. Each manager/supervisor is tasked with nominating three top-performing employees to earn points based on their exceptional contributions.
Quarterly Points Distribution
- First Place: 3 points
- Second Place: 2 points
- Third Place: 1 point
Quarterly Employee Excellence Winners
- The quarterly champion will be the employee with the highest total points for that quarter
- For each quarter all Employee Excellence nominations will be reviewed by management consisting of the General manager, Operations Manager, and Duty Managers.
- Each quarterly winner will receive a speciality gift card valued at $250 which the winner will stipulate what kind of experience they prefer, i.e., a getaway, dining, outdoor activity, etc. in recognition of their demonstration of the values and their dedication to serving our customers.
- The quarterly champion will also receive a certificate of appreciation and the details displayed on TV screens throughout the club as well as social media.
Secondary Award
- The secondary award may be given to the staff with the second-highest points, contingent on the volume of nominations.
- A secondary award can be anything from outstanding customer service to team player.
- Secondary award will receive a $150 voucher
Bonus Points for Commendable Acts (2 Points)
- The recognition program encourages the acknowledgment of commendable acts, allowing for more flexibility in rewarding staff for various reasons.
- Commendable acts can include, but are not limited to:
- Positive Google reviews
- Compliments from customers
- Recognition from mystery shoppers
- Manager feedback
- Going above and beyond
Yearly Employee Excellence Winners
- The employee that has accumulated the most points at the end of the year will be awarded Employee of The Year.
- The crown champion will receive a speciality card of their chosen experience valued at $1000, a trophy and a certificate as a sign of appreciation.
Ineligible Employees
- Employees with active written warnings will not be able to be selected for a quarterly or yearly Employee Excellence award.
- Other minor disciplinary action taken against an employee during the month in question or two months prior could also jeopardise that employee winning an award.
Recognition of Service
- An annual event is held to recognise the service of employees in increments of five years i.e., five, ten, fifteen years’ service. Employees will generally receive a certificate and gift from Strathfield Sports which may be in the form of a voucher.
- At this event the Employee Excellence yearly winners will also be announced.
Other Events
- Strathfield Sports may use its discretion to celebrate other milestones or events as deemed appropriate.
Employee Farewells
- Entitlements
- Employees may be entitled to (according to their position and length of service) a farewell event. This will usually be organised by General Manager.
- As a guide employee with more than 10 years’ service may receive a gift to the value of $500, for employees 15 years $750.
Organisation and Cost of Functions
Ø All employee farewell functions should be organised in accordance with the internal events policy/procedure.
Breach of Policy
Strathfield Sports Club has an obligation to consistently apply and enforce this policy. Employee must understand and comply with this policy.
Any employee who breaches this policy shall be subject to counselling, training, and/or disciplinary action, which may include termination of employment.
| Version | Authorised by | Date Created | Review Date |
| 1 | Phillip Truong | 01/05/2024 | 01/05/2025 |
Scope
This policy applies to all employees of Strathfield Sports. Entitlements for different types of employees are detailed within this policy.
These programs do not form part of an employee’s terms and conditions and Strathfield Sports may cease providing these programs or change the basis on which it provides them in its absolute discretion and without notifying employees, including retrospectively. Employees do not have an entitlement to continue to receive these programs and Strathfield Sports may provide other benefits on a discretionary basis.